CS TV Box Terms and Conditions
These terms apply to CS TV Box products, digital access, account notifications, support, and related customer-care messaging provided through CS TV Mounting and Campbell Services LLC. By purchasing, activating, or using the service, you agree to the terms below.
Order Processing and Credential Delivery
After successful payment, account credentials are generally sent to the email address provided at checkout. Please allow up to 30 minutes for account delivery. Customers are responsible for entering a valid email address and reviewing their spam or junk folder if the message is not immediately visible. If credentials are not received after the delivery window, contact support before submitting any duplicate payment or charge dispute.
Digital Product and Access Terms
CS TV Box is a digital service. Access, setup, and support may begin shortly after payment is completed. Because of the nature of digital delivery and account provisioning, purchases are treated as fulfilled once account access has been issued or setup processing has started.
Refund and Cancellation Policy
All sales are final unless otherwise approved in writing by CS TV Mounting. Automatic refunds are not guaranteed once a purchase has been completed. Refunds, credits, or order adjustments are considered on a case-by-case basis for verified billing errors, duplicate transactions, or non-delivery that is not caused by inaccurate customer information. Requests must be made promptly and should include the purchase email address, the issue encountered, and any relevant screenshots or payment details.
Filing a chargeback without first contacting support to resolve a delivery or access issue may result in suspension or termination of associated service access while the dispute is reviewed. For billing help, contact support@cstvmounting.com before filing a dispute so we can attempt to resolve the issue directly.
No Duplicate Payments
Please do not submit duplicate payments. If you believe your first transaction was completed but you have not yet received your credentials, contact support first. Verified duplicate charges may be reviewed for correction.
SMS Account Notification Terms
When you opt in to receive SMS messages from CS TV Mounting / Campbell Services LLC, you agree to receive recurring account-notification and customer-care text messages at the mobile number you provided. These messages may include account support, billing reminders, payment confirmations, renewal notices, account verification, service updates, appointment scheduling, and responses to customer service requests. This SMS program is for customer care and account notifications only; it is not used for third-party lead generation, affiliate marketing, or third-party promotional sharing.
Message frequency varies based on your account activity, billing status, support requests, and service updates. Message and data rates may apply. Consent to receive SMS account notifications is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. You can opt out at any time by replying STOP. You can request help at any time by replying HELP.
Customers opt in by texting START or YES to our support number after seeing these terms, or by giving clear affirmative consent during a direct customer-support interaction. For verbal or support-chat consent, our staff asks: “Do you agree to receive recurring CS TV Mounting account-notification and customer-care text messages, including billing reminders, payment confirmations, renewal notices, service updates, and support replies? Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help.” Consent is recorded only after the customer answers yes.
Customer Responsibilities
Customers are responsible for using supported devices, apps, internet access, and compatible hardware required for setup and use. Customers must keep credentials secure and are responsible for authorized use of their account. Customers should follow the current installation instructions and setup guidance provided by CS TV Mounting.
Support Contact Information
Email: support@cstvmounting.com
Text support: (844) 516-6100
Support chat: https://inbox.cstvmounting.com/chat/cs-tv-box?utm_source=cstvmounting.com&utm_medium=support_link&utm_campaign=cstvbox
Changes to Terms
CS TV Mounting may change, update, or discontinue these terms, account-notification messaging practices, support processes, or service-related policies at any time. Any changes become effective when posted on this page.
Questions
If you have any questions before or after purchase, contact support@cstvmounting.com.