Subject: Let us help with the buffering on your CS TV service
Preheader: Your account is active. Here are the best app and device steps for buffering or stalling.
Let us help with the buffering on your CS TV service
Your account is active. Here are the best app and device steps for buffering or stalling.
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CS TV Mounting Support
Let’s get your service playing smoother
A quick account check plus the best device/app steps for buffering or stalling.
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Hi Walter,
Thanks for reaching out. I understand what you mean about the service stalling more than you are able to watch.
Your account was checked
I checked your account and service access on our side. Your account is active and paid/current, so this looks like a playback/device issue instead of a billing or account-expired issue.
The first thing I recommend is getting you on the cleanest app setup:
- Restart your streaming device and internet router.
- If you are using a Firestick, uninstall the current app.
- Open the Firestick App Store.
- Search for Techno Media Player.
- Install Techno Media Player and log in with your same credentials.
Login reminder
Username: 13460794
Service ID: 640
Use the same password already on your account.
If your Firestick is older or still gives you buffering after the app reinstall, our strongest recommendation is switching to the ONN 4K streaming device. It usually gives a smoother experience for this service than older Firesticks.
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If you want to talk through it, reply here or call us back and we can help you decide whether the app reinstall is enough or if moving to ONN 4K is the better fix.
Thank you,
CS TV Mounting Support
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CS TV Mounting Support
Questions? Reply to this email or contact support@cstvmounting.com.
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